Website care plans
Choose a recurring service based on how much the business relies on its website, how often it changes and how actively it should be reviewed.
Three service levels
Every plan defines its support allowance, maintenance activities, review frequency, response target and exclusions.
01
From R499/month
Small brochure websites needing reliable maintenance.
02
From R999/month
Established businesses relying on website enquiries.
03
From R1,499/month
Businesses needing more active website management.
Plan comparison
Response targets cover acknowledgement and initial assessment during normal operating hours. Resolution time depends on the request, its complexity and third-party dependencies.
Swipe sideways to compare all plans
| Service area | Essential | Professional | Business |
|---|---|---|---|
| Starting price | R499/month | R999/month | R1,499/month |
| Monthly support | 30 minutes | 60 minutes | 120 minutes |
| Response target | Within two Business Days | Within one Business Day | Within one Business Day |
| Backup frequency | Weekly | Daily | Daily |
| Backup retention | Up to 30 days | Up to 30 days | Up to 90 days |
| Uptime and SSL monitoring | Included | Included | Included |
| Core website updates | Monthly, where applicable | Monthly, where applicable | Prioritised |
| Malware scan | Monthly | Weekly | Weekly |
| Security review | Quarterly | Monthly | Monthly |
| Website health report | Quarterly | Monthly | Monthly |
| Priority support | Not included | Included | Included |
| Main exclusions | Project work, malware recovery and emergency response | Project work, malware recovery and emergency response | Project work, malware recovery and emergency response |
Monthly support allowance
The complexity and time required for a change determine whether it falls within the included allowance.
Service terms
These conditions apply to the published care-plan service levels and remain subject to mandatory consumer rights.
Business Day means Monday to Friday, excluding South African public holidays. Response targets apply during NetZion’s normal operating hours and refer to acknowledgement and initial assessment, not guaranteed completion.
Unused monthly support time does not roll over and expires at the end of each billing month.
One backup restoration per calendar month is included where a suitable recent backup is available. Additional restorations, extensive recovery work, malware recovery or restoration required because of client actions, compromised credentials or third-party changes may be quoted separately.
Recurring care plans and hosting services require one calendar month’s written notice, subject to any mandatory rights under the South African Consumer Protection Act, including fixed-term consumer cancellation rights where applicable.
A practical next step
Share your current situation and NetZion will recommend the appropriate next step.