Maintenance
Software and content-system updates are reviewed and applied according to the agreed plan.
Website management
Keep the website maintained, supported and accountable after launch.
NetZion combines routine technical work, hosting oversight and defined support into a recurring website management service.
What management covers
Routine work should not depend on someone remembering to do it.
The exact frequency and allowance depend on the selected care plan.
Backups
Scheduled backups are managed with recovery assistance defined by the plan.
Website checks
Uptime, forms, links and basic performance indicators are checked at the agreed frequency.
Support
Requests are triaged and handled within the included time and response target.
Health reviews
Website condition, maintenance work and selected analytics are summarised on schedule.
Improvements
Small updates may be included; larger changes are scoped as project work.
Clear definitions
Hosting, maintenance, management and support are related, but not the same.
Separating these responsibilities makes it easier to understand what is included and where additional approval is needed.
Hosting
The server environment, SSL and resources used to make the website available.
Maintenance
Routine software, configuration and technical upkeep.
Website management
Coordinating hosting, maintenance, checks, reporting and agreed small changes.
Support
Handling questions, faults and requests within the selected plan allowance.
Redesign or project work
Larger changes to structure, design, content or functionality, quoted separately.
Typical management activities
- Managed hosting and SSL
- Scheduled backups
- Core, theme and plugin maintenance
- Basic uptime and form checks
- Link and performance checks
- Security configuration reviews
- Small content updates within allowance
- Scheduled health or analytics reporting
Work that is usually quoted
- New page designs
- Large content uploads
- Custom functionality
- Full redesigns
- Third-party integration work
- Emergency or out-of-hours work
- Malware recovery outside the agreed plan
- SEO campaigns or paid advertising
Choose a service level