Privacy Policy

1. Introduction

NetZion is the trading name of Renaldo Hake, a sole proprietor based in Gauteng, South Africa ("we", "our", or "us"). We are committed to protecting your privacy and handling your personal information responsibly and securely.

This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit our website or make use of our services.

We process personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) and other applicable South African laws. Where consent is legally required, it is requested separately and may be withdrawn subject to applicable law.

2. Information We Collect

Depending on how you interact with us, we may collect:

Information you provide

• Full name
• Company name
• Email address
• Telephone number
• Billing information
• Website requirements
• Messages submitted through our contact forms
• Any documents or information you voluntarily provide

Information collected automatically

When you visit our website we may collect:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Time spent on our website
• Referral source
• Security logs
• Cookies and similar technologies

3. How We Use Your Information

We use your information to:

• Respond to enquiries
• Prepare quotations
• Deliver website development services
• Provide website hosting and maintenance
• Provide cybersecurity-related services
• Process invoices and payments
• Improve our website and services
• Detect fraud or malicious activity
• Monitor service availability
• Comply with legal obligations
• Communicate with you regarding your project

We only collect information that is reasonably necessary for these purposes.

4. Legal Basis for Processing

We process personal information where:

• you have given consent;
• processing is necessary to provide requested services;
• processing is required by law; or
• we have a legitimate business interest that does not override your rights.

Optional Google Analytics cookie storage is activated only after you select “Allow analytics”.

5. Cookies and Google Analytics

NetZion uses Google Analytics 4, with measurement ID G-EM87YTRLWV, to understand how visitors find and use the website. This may include pages viewed, approximate location, browser and device information, referral source, session activity and interaction events. NetZion does not intentionally send contact-form field values or other directly identifying information to Google Analytics.

Google Consent Mode is set to deny analytics storage by default. Before you make a choice, Google may receive limited cookie-free measurement and consent signals, but analytics cookies are not stored. If you select “Allow analytics”, Google Analytics may store cookies and collect fuller measurement data. Advertising storage, advertising user data and personalised advertising remain disabled by this website configuration.

Your choice is stored in your browser as a necessary preference. You can withdraw or change it at any time through “Cookie settings” in the website footer. Declining analytics does not prevent you from using the website or submitting an enquiry.

6. Website Security

Protecting client information is one of our core priorities.

We implement appropriate technical and organisational safeguards, which may include:

• encrypted connections (HTTPS);
• secure hosting environments;
• access controls;
• regular software updates;
• backups;
• firewall protection where applicable;
• monitoring for malicious activity; and
• reasonable measures designed to reduce cybersecurity risks.

While we take reasonable steps to protect information, no online system can be guaranteed to be completely secure.

If we have reasonable grounds to believe that personal information for which we are responsible has been accessed or acquired by an unauthorised person, we will follow applicable POPIA notification requirements. Where NetZion acts as an operator for a client, we will notify the responsible party promptly so that it can meet its legal obligations.

7. Sharing Information and Our Operator Role

We do not sell your personal information.

We may share information only where necessary with trusted service providers such as:

• hosting providers;
• domain registrars;
• payment providers;
• cloud service providers;
• email service providers;
• Google as the website analytics provider; or
• where required by law or a court order.

These providers may only process information for the purposes of providing their services.

When NetZion processes personal information on behalf of a client to provide hosting, maintenance, support or related technical services, the client will ordinarily be the responsible party and NetZion will ordinarily act as an operator under POPIA. In that role, NetZion processes the information with the client’s knowledge or authorisation, keeps it confidential and applies appropriate safeguards.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

• provide our services;
• comply with legal obligations;
• resolve disputes;
• enforce agreements; or
• maintain business records.

When information is no longer required, it is securely deleted or anonymised where appropriate.

9. Your Rights

Subject to applicable law, you may request to:

• access your personal information;
• correct inaccurate information;
• request deletion where legally permissible;
• object to certain processing;
• withdraw consent where processing is based on consent; and
• lodge a complaint with the Information Regulator of South Africa.

10. Third-Party Services

Our website may contain links to third-party websites or integrate third-party services.

Google Analytics is provided by Google. Analytics information may be processed using Google infrastructure outside South Africa. Google’s handling of information is also governed by its own Privacy Policy and service terms.

We are not responsible for the privacy practices or content of other external websites. Users should review the privacy policies of those third parties.

11. Children's Privacy

Our services are intended for businesses and adults.

We do not knowingly collect personal information from children under the age of 18.

12. International Data Transfers

Certain service providers used by NetZion may process information outside South Africa.

Where international transfers occur, we take reasonable steps to ensure that appropriate safeguards are in place.

13. Changes to this Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on this page together with the effective date.

14. Contact Us

If you have any questions regarding this Privacy Policy or how your information is processed, contact NetZion:

Legal name: Renaldo Hake trading as NetZion

Email: info@netzion.co.za

Telephone: 081 550 3996

Location: Gauteng, South Africa